Live team training, online or at your workplace

Self-paced courses are efficient for individual learning. Some topics, though, are best explored together: how a team responds when a colleague's behaviour worries them, how a practice handles an angry patient at the front desk, where the line sits between friendliness and a boundary issue, or what everyone should do in the first hours after an adverse event.

Live training brings a group into the same conversation, online or in a room, with scenarios drawn from their own type of practice. It suits teams that want to build shared expectations, services responding to a pattern of complaints or incidents, and organisations that want to support the reflective, interactive learning many Boards expect practitioners to include in their CPD.

Every session is built from the same researched material as our courses, which is anchored in the shared Code of conduct, each Board's standards and the National Law. Sessions are educational. They do not provide legal advice and they are not accredited and not approved by Ahpra or any National Board.

Several National Boards expect part of a practitioner's CPD to involve learning with other practitioners. For example, the Paramedicine Board's standard includes interactive hours, the Psychology Board's standard includes peer consultation, and the Aboriginal and Torres Strait Islander Health Practice Board, the Occupational Therapy Board and the Chinese Medicine Board also include interactive learning in their requirements. A facilitated group session with discussion may help practitioners meet those expectations.

Whether a particular session counts towards a particular requirement is for each practitioner to decide against their own Board's standard. We provide a record of attendance with the actual session length. Practitioners record the time they attended and write their own reflection on what they will change.

Some organisations ask for training after a serious complaint, an adverse event or a notification involving a team member. We can help, but we will take care with timing and content. A session should not become an informal inquiry, should not discuss an open matter in a way that identifies anyone, and should never put pressure on staff who may be witnesses. In those situations we focus on general principles and forward-looking practice, and we recommend that the organisation and any individuals involved get their own advice.