Probity and Records Program: Honest Claims, Defensible Notes, Lawful Privacy

Probity means honesty and integrity in every professional dealing. In practice, it is tested in documents: the clinical note written at the end of a long day, the Medicare item chosen, the medical certificate signed, the registration declaration ticked, the referral letter shared with an insurer. Each one is a written statement that someone else will rely on, and each one can become evidence if a concern is raised.

This program brings together the four areas where honesty and documentation meet:

• probity and financial integrity across claims, fees, declarations, certificates and conflicts of interest;
• clinical documentation that is accurate, timely and shows your reasoning, including corrections, late entries and AI scribes;
• Medicare billing compliance, Department audits and the Professional Services Review;
• privacy, health records law and My Health Record, including breaches, disclosures and recent reforms.

• Practitioners facing a notification or employer concern about honesty, records, certificates, billing or confidentiality.
• Medical practitioners, practice principals and other providers who bill under Medicare and want to understand audit and PSR risk before it arises.
• Practitioners who have received a compliance letter from the Department of Health, Disability and Ageing, or a request from the PSR, and want to understand the process alongside advice from their medical defence organisation.
• Allied health practitioners who claim through private health insurers, the NDIS, DVA or workers' compensation schemes.
• Practice owners and managers who set billing, records and privacy procedures for a team.
• Any practitioner who wants a firm grasp of documentation standards and privacy law.

Practitioners who do not bill Medicare still gain from the billing course, because the principles of item-based claiming, contemporaneous notes and honest correction apply across funders. If that course is not relevant to you, a multi-buy bundle lets you pick other courses instead.

The program is practical by design. Alongside four certificates of completion, you produce:

• a reflective account on the probity pressures in your own practice and a conflicts of interest disclosure exercise;
• a record self-audit that you can repeat later to show improvement, plus a documentation checklist and language guide;
• a pre-claim checklist, a 48-hour response plan for compliance letters and a personal billing integrity plan;
• privacy decision tables and checklists you can adapt for your practice procedures and staff training.

A repeat record audit is one of the most useful pieces of evidence a practitioner can produce after a documentation concern, because it shows change in your actual notes rather than only in your knowledge. If you are remediating, take your audits and reflections into the Insight, Reflection and Remediation Program to build them into a plan. The honesty and probity and records and documentation concern pages explain how these notifications typically arise.

The four courses cost A$747 as a program, which is 25% less than buying them individually. The saving appears automatically in the cart.