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Independent ethics and professionalism CPD for Australian health practitioners

Received a notification? First steps

Free mini course

Ahpra notifications in 15 minutes

A calm, clear overview of how notifications work and what to do first, in about fifteen minutes. Free, with no payment details needed.

  • 7 recommended courses
  • Courses from A$189
  • Certificate on completion
  • Primary sources linked

See the recommended courses Use the course finder

A doctor standing in a hospital corridor

Why we made this free

Many practitioners first learn how the notification system works on the worst possible day: the day a letter arrives. Fear fills the gaps in their knowledge, and fear leads to the mistakes that make matters worse, such as a defensive reply sent late at night, a call to the person who complained or an edit to the clinical notes.

This mini course gives you the essentials in about fifteen minutes, whether you have just received a notification, are worried one might come, or simply want to understand the system before you ever need to. It is free because we think every registered practitioner should know these basics.

Where to go after the free course

These courses take each topic in the mini course further.

What the course covers

Five short topics, each a few minutes long.

  • What a notification is

    A notification is a concern the regulator must consider. It is not a finding against you. Concerns can come from patients, families, colleagues, employers and others, and some practitioners and employers have mandatory notification duties.

  • Who decides

    Ahpra manages notifications for the fifteen National Boards, and the Board or its delegates make the decisions. New South Wales and Queensland have co-regulatory arrangements, so check which body is handling your matter.

  • The stages

    Assessment, possible investigation, health or performance assessment where relevant, and, rarely, immediate action, followed by an outcome. Most notifications close without regulatory action.

  • Your first steps

    Read the notice carefully, contact your indemnity insurer or defence organisation before responding, note the deadline, gather your records without changing them and look after yourself.

  • What not to do

    Do not contact the notifier about the notification, alter records, ignore deadlines, reply in anger, or discuss the matter on social media or with colleagues who may be witnesses.

A few facts the course explains

  • Most notifications end without regulatory action. Ahpra's own information for practitioners says most concerns close with no further action, often because the risk is already managed or the concern is not serious. That is not a promise about any individual matter.
  • Engagement matters. How you respond, including whether you engage early, honestly and with insight, is one of the factors Ahpra considers when assessing risk.
  • Notifiers are protected. Since 1 December 2025, under amendments to the National Law, it has been an offence to threaten, intimidate or cause detriment to a person because they made or might make a notification, and non-disclosure agreements cannot stop someone complaining to a regulator. South Australia's commencement was handled separately.
  • Records are never touched. Altering records after a notification can turn a manageable clinical concern into a serious honesty matter, and electronic audit trails make changes easy to detect.
  • Immediate action is rare and interim. It is reserved for situations where a Board reasonably believes there may be a serious risk to the public, and you are invited to respond before a decision is made.

How the free course works

  1. Start straight away

    Open the course and work through the five short topics on any device. No payment details are needed.

  2. Record your time honestly

    If you include the course in your CPD record, record the time you actually spent, around fifteen minutes. We do not claim more.

  3. Decide what to do next

    If you are facing a notification, read our notification guide, get advice, and consider the full course on responding to a notification.

Received a notification today?

Before anything else, contact your professional indemnity insurer or medical defence organisation. Then read our practical guide to the first 48 hours, who to call and what to expect.

Read the notification guide

What this course is not

This is a short educational overview. It is not legal advice and it cannot tell you what will happen in your matter. Practitioner Ethics is an independent education provider; we are not affiliated with Ahpra or any National Board, and our courses are not accredited and not approved by Ahpra or any National Board. No course can guarantee any regulatory outcome.

If you need more depth, the full course on responding to an Ahpra notification or investigation covers the first days in detail, how to structure a factual and insightful response, assessment and investigation, outcomes, the public register, conditions and reviews. The Ahpra Notification Response Program combines it with courses on insight, reflection, remediation and rebuilding trust.

A structured pathway

If you are facing a notification, the response program groups the most relevant courses at a reduced program price.

Frequently asked questions

Is the course really free?

Yes. There is no charge and you do not need to enter payment details to take it.

How long does it take?

About fifteen minutes. If you record it as CPD, record the time you actually spent.

Will this course help my notification?

It explains the process and the first steps so you can act calmly and get the right advice. It cannot influence the outcome of a matter and it is not legal advice.

Who should I contact first if I receive a notification?

Your professional indemnity insurer or medical defence organisation, before you respond. Your professional association or union may also offer support.

Does the course cover New South Wales and Queensland?

Yes, briefly. It explains that NSW complaints are managed by the Health Care Complaints Commission with the professional councils, and that Queensland's Office of the Health Ombudsman receives all health service complaints and refers some to Ahpra.

Is the course only for practitioners with a notification?

No. It is useful for anyone who wants to understand the system, including early-career practitioners, supervisors and managers who support staff.

Can I contact the person who made the notification to sort it out?

No. Do not contact the notifier about the notification. Since 1 December 2025 it has been an offence to cause detriment to a person because they made a notification, and contact can easily be seen as pressure.

Where can I get emotional support?

Ahpra lists support services for practitioners involved in a notification, and doctors' and nurses' health services operate in many states. Your insurer and professional association can also point you to support.

Primary sources

Links go to official regulator and government websites. Check them for the current version before relying on any requirement.

Received a notification?

Calm first steps: who to call first, what not to do and where education fits in your response.

Read the first-steps guide